Privacy Policy

This Privacy Policy explains how Tervok Labs ("we," "us," or "our") handles information in connection with our website at tervoklabs.com and the applications we publish. Where a specific app provides its own privacy notice, that notice governs for that app and supplements this policy.

Information we collect

Our website. We do not require accounts and do not use third-party advertising or analytics. We do not set tracking cookies. Our hosting and security provider, Cloudflare, may automatically process limited technical data — such as IP address and standard request logs — to deliver the site and protect it from abuse. Some of our game pages load typefaces from Google Fonts, which receives standard request data (such as IP address and browser type) when those pages are viewed.

When you contact us. If you email us, we receive your email address, your message, and anything you choose to include. Email to our domain is routed and stored through Cloudflare Email Routing and Google (Gmail).

Our apps. Each app describes the data it collects, if any, in its App Store listing and in‑app disclosures. We design our apps to collect as little personal information as possible.

Pixel Escape

Pixel Escape does not require an account, and Tervok Labs does not collect personal information through the game. Your game progress is stored only on your device (and in your device backups); we cannot see it and have no servers that receive it.

Advertising. The game shows optional, player-initiated rewarded ads served by Google AdMob. To serve and measure ads, Google's advertising SDK may process device information such as IP address (which can estimate a general location), a device advertising identifier, ad interaction data, and diagnostic information. On iOS, the advertising identifier is used only if you allow tracking in the App Tracking Transparency prompt; you can change this any time in Settings > Privacy & Security > Tracking. In regions where consent is required, the game asks before any ad request is made, and you can revisit that choice from the in-game settings. Google's practices are described in Google's Privacy Policy and How Google uses information from AdMob.

Purchases. The one-time Supporter Pack is processed entirely by Apple; we receive no payment details. The Supporter Pack removes ads permanently.

Gutter Quest

Gutter Quest does not require an account, and Tervok Labs does not run servers that receive information from the game. Your profile, stats, unlocked balls, settings and quest progress are stored only on your device (and in your device backups); we cannot see them. You can erase them at any time from Settings > Reset All Data in the game.

Advertising. The free version shows full-screen ads between games, served by Google AdMob. To serve and measure ads, Google's advertising SDK may process device information such as IP address (which can estimate a general location), a device advertising identifier, ad interaction data, and diagnostic information. On iOS, the advertising identifier is used only if you allow tracking in the App Tracking Transparency prompt the game shows; you can change this any time in Settings > Privacy & Security > Tracking. Where the law requires consent (for example in the EEA, the UK and Switzerland), the game shows Google's consent form before any ad is requested, and only shows Apple's tracking prompt if you agree. In those regions you can change your choice at any time from Settings > Ad Privacy Options in the game. Google's practices are described in Google's Privacy Policy and How Google uses information from AdMob.

Game Center. Leaderboards and online multiplayer use Apple's Game Center. If you are signed in, the game uses your Game Center nickname and player identifier, submits your scores to its leaderboards, and — in online matches — shares match data with the other players in that match through Game Center, including your scores, the inputs of each throw (so opponents can watch a replay), and the ball you bowled with. This information is handled by Apple under Apple's Privacy Policy; we do not receive it on any server of ours. You can play without Game Center; leaderboards and online matches simply won't be available.

Purchases. The one-time Remove Ads purchase is processed entirely by Apple; we receive no payment details. It removes ads permanently and unlocks the supporter foil balls, and can be restored on your devices from Settings > Restore Purchases.

Motion. Some screens use your phone's motion sensor to animate shiny balls as you tilt the device. This is processed on your device in real time and is never stored or sent anywhere. It is switched off when Reduce Motion is on.

Children. Gutter Quest is a general-audience game and is not directed to children under 13.

Support for Gutter Quest is at tervoklabs.com/gutterquest/support.

How we use information

• To operate, maintain, and secure our website.
• To respond to your messages and support requests.
• To build, improve, and support our apps.

How we share information

We do not sell your personal information. We share information only with service providers that help us operate (such as Cloudflare and Google), and only as needed to provide those services — or where required by law.

Cookies and tracking

Our website does not use tracking cookies, advertising pixels, or third-party analytics. If this changes, we will update this policy and, where required, ask for your consent.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them through it. Any app intended for children will comply with applicable requirements (such as COPPA) and will state its specific practices in that app's privacy notice.

Data retention

We keep information only as long as needed for the purposes described above — for example, retaining correspondence so we can follow up with you — and then delete or anonymize it.

Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete personal information we hold about you. To make a request, email us at hello@tervoklabs.com and we will respond as required by applicable law.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page.

Contact

Questions about this policy? Reach us at hello@tervoklabs.com.